Level 3 Customer Service Apprenticeship - Customer and Communities

Job Introduction

This role has a starting salary of £19,560 per annum, based on a 36 hour working week.

This role is a 24 month Fixed Term apprenticeship opportunity.

We are very excited to be recruiting a Customer Service Level 3 Apprentice for the fantastic Customer & Communities Contact Centre team here at Surrey County Council.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups, particularly those with EHCP’s or any additional needs.

About Us

Our Customer and Communities team supports the council’s Social Care team, Blue Badge Team and Web and Digital team. We work to answer queries from people both inside and outside the council to ensure the work we do is accessible for all. We are based in the Dakota building in Weybridge.

What you will be doing

This apprenticeship will rotate between all of our Customer and Communities teams creating an opportunity for you to gain experience across a wide range of duties putting you in the best position to succeed in your apprenticeship qualification and take the first steps on your career journey! In this role, you will:

• Work with the team to respond to queries from the general public, working to ensure we provide the high level of customer service our residents deserve
• Support our Web and Digital experts to ensure our website and content is accessible for our valued residents
• Receive calls from residents accessing our Blue Badge scheme and after getting to grips with our systems, ensuring all information is up to date and correct

We won’t be expecting you to jump in and be able to do this all from day one. You’ll first go through an induction period allowing you to get used to the office and the team. As you gain more confidence in your role, you’ll be supported to do more and more!

The learning side of your apprenticeship will be delivered by Surrey Adult Learning with face-to-face workshops taking place once a month. As you progress through your course, you’ll have one to ones with training assessors between once a week and once a month dependant on your needs. On average, you’ll spend 4 days a week working and learning on the job and 1 day a week studying and completing work towards your qualification which will be the equivalent of 2 A-Levels.

As your qualification comes to an end and you begin to turn your eye to the future, we have a fantastic support programme in place that will put you in the best position to take the next step on your exciting career journey. Our desire is for all our apprenticeships to be the first step on a long and successful career journey within SCC.

Applying with us is simple! We aren’t asking for a CV; all we ask is that you answer a few questions to see if this job is a good match for you. They will be:

1. What excites you about applying for this apprenticeship?
2. Tell us about a time when you took the initiative to learn something new outside of education. It could be a hobby, skill, or subject that interested you. How did you go about learning it? What did you gain from the experience? Did you come up against any challenges?
3. Describe a team project or group activity you were involved in. What was your role in the team? How did you contribute to the overall success of the team? Did you come up against any obstacles? How did you overcome them?
4. What are 3 qualities you possess that will help you provide the high level of customer we strive to achieve at Surrey County Council?

Job Details

Additional Information

The job advert closes at 23:59 on 30/07/2023.

Interviews will take place weeks commencing 07/08/2023.

This is a 24 month secondment / fixed term apprenticeship contract.

Please note: This apprenticeship is only available for those who will not be enrolled in another government funded programme as of 1st September 2023 and do not possess a qualification at a higher or the same level as this one in the same subject. If you have any questions regarding your eligibility please contact recruit@surreycc.gov.uk.

Contact Details

For an informal discussion please contact Shabana Kausar by e-mail at shabana.kausar@surreycc.gov.uk or Sarah Hutin by e-mail at sarah.hutin@surreycc.gov.uk.

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing we are committed to providing a healthy work life balance. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.  

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups. We look forward to receiving your application, please click on the apply online button below to submit.