Apprenticeship Support Officer

Job Introduction

The starting salary for this role is £27,991 per annum for working 36 hours per week.

Surrey Fire and Rescue Service are leading the way on the provision of apprenticeships, both for new members of staff and for those wishing to progress their career. The programmes are delivered in house by Fire Service Instructors as well as in partnership with other SCC departments and private companies and we anticipate expanding our qualification offer further. 

This role will involve working within the Learning and Development Department at the Fire Service Headquarters site and contributing to the support of apprentice Firefighters and other members of staff who are completing an apprenticeship programme. You will also be responsible for entering data onto the apprenticeship tracking software and monitoring progress, giving advice and organising specialist support and timely assessments.

Your primary role will include apprenticeship administration/registration and supporting the apprentices by carrying out quarterly reviews and safeguarding. You will manage appointments for the apprenticeship support team. As well as this, you will keep records and run reports on the apprenticeship on-line portfolio, which is managed on Onefile. 

As an Apprenticeship Support Officer, you will also assisst the Qualifications Manager with the administration to deliver non-apprenticeship qualifications to Surrey Fire and Rescue staff.  

To be shortlisted to interview for this position your application will clearly evidence:

• Understanding and experience of working with apprenticeship programmes
• Experience of working within a busy administration/support department, for example in an HR or L&D environment
• An ability to communicate effectively both verbally (in person and by telephone) and in writing
• Experience of providing excellent customer service
• Ability to use a range of IT programmes to monitor, record and report on data.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional Information

The job advert now closes at 23:59 on 22/07/2022 ** Extended** 

Interviews will take place week commencing 11/07/2022.

This is a 24-month fixed term contract.

Contact Details

For an informal discussion please contact Anna Burgess on 07856 286929 or by e-mail at anna.burgess@surreycc.gov.uk.

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.